Call centre (Randburg - collections) requires a book manager to:
Manage large accounts, working towards achieve their collections targets and give clients feedback on their book
Administer KPIs, workflow and business processes
Investigated customer queries, disputes, and custome
organisation Planning and organisation Customer Service Conflict Management
Account Management and Customer Service Opportunity identification Stakeholder management Creating and managing
Account Management and Customer Service Opportunity identification Stakeholder management Creating and managing
collaboration, learning agility, customer service excellence, and time management. Functional/Technical Competencies:
Office Suite.
Minimum Requirements:
excellent customer service during collections processes. Recommending accounts for legal action. Managing and
Context: (Global influences, environmental / industry demands, organizational mission, etc.)
To ensure exit execution cluster by ensuring successful divestment and exits that results in the optimization of value for the organisation through leveraging expertise and relationships within the Private Equity and investment market.
Qualification