/>Key Responsibilities:
Our client a leader in the Office Automation industry is currently looking for a Service Operations Manager (Document Solutions) to be based in Midrand, Gauteng. The CSSD Service Operations Manager is accountable for the management and delivery of the Hardware Service portfolio to all customers and
service experiences. Key Responsibilities: Customer Service Management: Ensure high levels of customer satisfaction implement strategies to enhance customer service and retention. Operations Management: Oversee the daily operations
statistics to determine customer service levels Use quality monitoring data management systems Monitor customer Analyze customer service levels Take corrective action to rectify deficiencies People Management: Manage
account management and customer service Opportunity creation Stakeholder management Creating and managing
support function with a customer service focus. Key requirement Project management qualification Valve and
Minimum requirements:
Required Qualifications:
for a curious, target-driven, customer service obsessed Key Account Manager. A dynamic professional, who