Purpose:
Coordinate customer activities within the applicable portfolio in an efficient
focusing on customer satisfaction.
Duties:
Customer Service
sales force, customers, and company supply chain to fill all internal and external customer orders applicable
of all customer orders placed & following up on any back orders.
Chemical Industry is currently looking to employ Customer Service Administrator based in Port Elizabeth of virtual programs (e.g. MS Teams, Zoom etc.). Customer Service. Stock Management (Basic - to prevent Distribution and Logistics skills. Competencies: Customer Service Orientated. Accuracy / Attention to detail limited to: Customer Service Coordination: Direct liaison between the sales force, customers, and company supply chain to fill all internal and external customer orders applicable to your region / area. Receiving
virtual programs (e.g. MS Teams, Zoom etc.).
Purpose
Coordinate customer activities within the applicable portfolio in an efficient and cost
manner focusing on customer satisfaction.
Key Performance Areas:
• Customer Service Coordination
customers, and company supply chain to fill all internal and external customer orders applicable
distribution of all customer orders placed & follow up on any back orders.
o Generate customer quotes, sales
invoices and credit notes.
o Handling of customer queries and complaints, should they arise with
Chemical Industry is currently looking to employ Customer Service Administrator based in Port Elizabeth of virtual programs (e.g. MS Teams, Zoom etc.). Customer Service. Stock Management (Basic - to prevent Distribution and Logistics skills. Competencies: Customer Service Orientated. Accuracy / Attention to detail limited to: Customer Service Coordination: Direct liaison between the sales force, customers, and company supply chain to fill all internal and external customer orders applicable to your region / area. Receiving
planning
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Customer Service: If you provide services directly to customers, you are responsible responsible for maintaining a high level of customer satisfaction. This may include being punctual, courteous
quality reports conform to the requirements of the customer Evaluate and follow up on service levels Liaise Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
(minimum code 8) Previous Operations, Sales and Customer service experience Computer literate A geographical all matters relating to relocation Experience in customs clearance procedures and shipments Duties Prepare Internal as well as external Sales viewing costing Customer service and correspondence Weekly follow ups Opening
documentation to present to the clearing agent Co-ordinate customs clearance procedures and shipments Calculate quotations Internal as well as external Sales viewing costing Customer service and correspondence Weekly follow ups Opening Strong communicator Previous Operations, Sales and Customer service experience PC literacy A geographical
code 8)