VIP Support Engineer will proactively check the health status of VIP hardware, software and network environment customer service. The engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required
documentation. • Supports Engineers on customer calls when needed. • Design and implement network segmentation assessment policies. • Operate and maintain the health of the network security system architecture including
documentation.
/>- Interaction with clients through meetings, calls, and emails
- Troubleshoot system issues and
through configuration and resolve Production Support calls
Reference: XON000048-CL-1 Job Title: Android Developer - Health Services Project Location: Midrand, Onsite Contract join an exciting and life-changing project in the health services sector. NEC XON is looking for experienced groundbreaking mobile application project focused on health services. The project will involve the development
Analysing and Assessing
* Helpdesk - Ensure all Calls logged on Help Desk
* Clean Criminal
/>· Interaction with clients through meetings, calls and emails
· Responsible for troubleshooting
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
& support. Inbound & Outbound Sales. Cold calling. Weekly sales report. Resolving Customer queries
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional