Small IT company is looking for a young, IT enthusiast to join their team. The candidate will be logging all IT related calls and do problem shooting. Therefor needs to be technically strong and customer orientated.
• Stock takes • Quotes • Server support • Use helpdesk system • Ensure customer satisfaction • Standby
Zendesk program. Attend to assigned Zendesk Helpdesk tickets Monitor Network health and create work-orders exclusive to; ensure all calls are logged in Helpdesk before responding to them ensure all calls allocated before closure assist with the maintenance of Helpdesk assist fellow colleagues whenever required to
free of errors or bugs. Manage calls logged with Helpdesk Provide hands-on system administration support to the SAGE X3 system. Manage calls logged with Helpdesk Ensure that calls are closed within the SLA times
Office printers/scanners Maintain a support helpdesk Helpdesk availability 24/7/365 Support analysis and
and IT qualification (minimum A/N) Experience in Helpdesk/1st Line Support The right person for this role
teachable attitude and excellent teamwork. Reports To: HelpDesk Manager & Line Manager The key responsibilities
and IT qualification (minimum A/N) Experience in Helpdesk/1st Line Support The right person for this role
line backlog or approved and assigned through the helpdesk solution by the Team Lead. Any tasks not specified supported Africa Technology product line backlog or helpdesk, unless agreed with the Team Lead. Approach The tasks as assigned through the product backlogs and helpdesk. Service Line project tasks as assigned through
experience as a First Line Support Technician or Helpdesk Support Technician. • Minimum 2 year working experience