Small IT company is looking for a young, IT enthusiast to join their team. The candidate will be logging all IT related calls and do problem shooting. Therefor needs to be technically strong and customer orientated.
iManage)
Customer Service
Zendesk program. Attend to assigned Zendesk Helpdesk tickets Monitor Network health and create work-orders exclusive to; ensure all calls are logged in Helpdesk before responding to them ensure all calls allocated before closure assist with the maintenance of Helpdesk assist fellow colleagues whenever required to
Reference: CPT006960-ST-1 IT HELPDESK SUPPORT SPECIALIST - EE Candidates preferred SANDTON R 480 000 iManage) Minimum of 5 years legal experience in an IT Helpdesk capacity (non-negotiable) iManage skills will advantage End-support: Handle user requests via the Helpdesk system, telephone and e-mail. Provide timely and
Agreements
* Analysing and Assessing
* Helpdesk - Ensure all Calls logged on Help Desk
*
Service Level Agreements Analysing and Assessing Helpdesk - Ensure all Calls logged on Help Desk Clean
free of errors or bugs. Manage calls logged with Helpdesk Provide hands-on system administration support to the SAGE X3 system. Manage calls logged with Helpdesk Ensure that calls are closed within the SLA times
End-User Support Handle user requests via the Helpdesk system, telephone and e-mail Provide timely and iManage) Minimum of 5 years legal experience in an IT Helpdesk capacity (non-negotiable) Only candidates with
and IT qualification (minimum A/N) Experience in Helpdesk/1st Line Support The right person for this role