searching for a Technical Assistant at the TGIS Helpdesk for IMIS who is willing to learn and grow within technical support to clients via phone, email, or helpdesk ticketing system. – Diagnose and troubleshoot escalate and resolve complex issues. – Document helpdesk interactions, technical solutions, and user feedback equivalent. – Proven experience in technical support, helpdesk operations, or IT customer service. – Strong problem-solving our team at TGIS The post Technical Assistant Helpdesk appeared first on freerecruit.co.za .
Small IT company is looking for a young, IT enthusiast to join their team. The candidate will be logging all IT related calls and do problem shooting. Therefor needs to be technically strong and customer orientated.
DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES HELPDESK SUPERVISOR (IT) PEROMNES POST LEVEL 7 The successful optimise the ITS Helpdesk human resource and capacity plan; Review and maintain ITS Helpdesk documentation; and trends; Provide management reporting on ITS Helpdesk services performance; Make recommendations for levels required to provide support through the ITS Helpdesk environment and services; Provide ongoing maintenance dynamic Service Catalogue; Ensure relevant ITS Helpdesk Service Level Agreements (SLAs) are in place,
• Stock takes • Quotes • Server support • Use helpdesk system • Ensure customer satisfaction • Standby
Zendesk program. Attend to assigned Zendesk Helpdesk tickets Monitor Network health and create work-orders exclusive to; ensure all calls are logged in Helpdesk before responding to them ensure all calls allocated before closure assist with the maintenance of Helpdesk assist fellow colleagues whenever required to
Office printers/scanners Maintain a support helpdesk Helpdesk availability 24/7/365 Support analysis and
and IT qualification (minimum A/N) Experience in Helpdesk/1st Line Support The right person for this role
and IT qualification (minimum A/N) Experience in Helpdesk/1st Line Support The right person for this role
and IT qualification (minimum A/N) Experience in Helpdesk/1st Line Support The right person for this role
and IT qualification (minimum A/N) Experience in Helpdesk/1st Line Support The right person for this role