Position: Junior Internet Helpdesk Support
Location: Edgemead (Office-Based)
Salary:
and the challenges/incentives/goals.
The helpdesk consultants assist Members with inquiries, provide
Roles and Responsibilities:
iManage)
email and server support Keeping documentation and helpdesk tickets up to date Any additional IT related tasks
takes
Quotes
Server support
Use helpdesk system
Ensure customer satisfaction
Zendesk program. Attend to assigned Zendesk Helpdesk tickets Monitor Network health and create work-orders exclusive to; ensure all calls are logged in Helpdesk before responding to them ensure all calls allocated before closure assist with the maintenance of Helpdesk assist fellow colleagues whenever required to
Reference: CPT006960-ST-1 IT HELPDESK SUPPORT SPECIALIST - EE Candidates preferred SANDTON R 480 000 iManage) Minimum of 5 years legal experience in an IT Helpdesk capacity (non-negotiable) iManage skills will advantage End-support: Handle user requests via the Helpdesk system, telephone and e-mail. Provide timely and
End-User Support Handle user requests via the Helpdesk system, telephone and e-mail Provide timely and iManage) Minimum of 5 years legal experience in an IT Helpdesk capacity (non-negotiable) Only candidates with
Centre. Desired Experience & Qualification - Helpdesk Support - Assisting Clients with Fibre Connectivity