Our client is urgently looking for a Helpdesk Technician to join their organization Location: Cyrildene years of experience as a Helpdesk Technician Telephonic and Remote Helpdesk support (Hardware and software)
resolution (Troubleshooting is escalated from helpdesk tier 1-3 then NOC) • Program network configuration implement • Provide training to new and existing helpdesk employees, continually develop both personally Ensure overall timeous and accurate reporting • Helpdesk ticket reporting • Back call usage reporting (Fibre
will be responsible for various IT duties, e.g. helpdesk administration, asset administration, installation
Timely feedback on work/contractor status to helpdesk Track expenses against forecast / budget with
impact of issues When required, perform desktop and helpdesk support efforts Create and maintain scalable enterprise
•Attend to IT security logs assigned by the IT helpdesk •Remediate IT security vulnerabilities discovered
•Attend to IT security logs assigned by the IT helpdesk •Remediate IT security vulnerabilities discovered