Branch Manager Assisting customers with orders inbound and outbound Invoicing of orders and sending for
Branch Manager Assisting customers with orders inbound and outbound Invoicing of orders and sending for
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating
leading, managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and conduct regular quality assurance checks of call and ensure processes and procedures are adhered months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
their families financial futures to them. The role calls for formal in-house training, the completion of
their families financial futures to them. The role calls for formal in-house training, the completion of
up various team leaders on task escalations once calls are logged. Closing of the tasks once investigations
up various team leaders on task escalations once calls are logged. Closing of the tasks once investigations
Client satisfaction ratios Consistent focus on First Call Resolution Ensuring work, task quality and integrity