Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
agencies. We are based in the heart of Morningside Inbound processing of holiday reservation requests from reservation numbers Customer relationship management calls Reservation administration, reporting to team leader
agencies. We are based in the heart of Morningside Inbound processing of holiday reservation requests from reservation numbers Customer relationship management calls Reservation administration, reporting to team leader
exceptional customer experiences primarily through inbound calls. Your responsibilities will include handling
necessary adjustments and cancellations. Make outbound calls to customers in relation to validation procedures/ ideal. Experience taking both outbound and inbound calls Providing the best resolution for the customer
necessary adjustments and cancellations. Make outbound calls to customers in relation to validation procedures/ ideal. Experience taking both outbound and inbound calls Providing the best resolution for the customer
necessary adjustments and cancellations. Make outbound calls to customers in relation to validation procedures/ ideal. Experience taking both outbound and inbound calls Providing the best resolution for the customer
(3rd year applicants will be considered) Contact Center experience would be advantageous Advanced skills
complaints procedures. Job Requirements: Contact center experience National Senior Certificate - Grade