you will be the first point of contact for our customers, providing support and resolving queries via multiple live chat. This role is essential for maintaining customer satisfaction and contributing to the overall success success of our operations. Responsibilities: Customer Interaction: Handle incoming queries and provide provide timely and accurate responses to customer inquiries through various communication channels. Problem Problem Resolution: Identify customer needs, clarify information, research issues, and provide solutions
Natal. A Customer Support Position has become available within the Support Centre, to ensure customer service successful candidate will be responsible for ensuring customer queries are resolved timeously and to a high degree multiple functional teams in a rapidly scaling Support Centre. Required to work independently as well as part verbal communication skills. Provide sound customer service within a technical product environment. Excellent Ability to meet targets. Knowledge of contact centre platforms. A critical thinker and good problem-solving
suitably qualified and experienced internal customer service representative to join their team in Pinetown for the following: Delivering sales in line with customer budgets and forecasts – OTIF defective free delivery as well as managing the recollect and supply of customer IBC packaging requirements. Must have a relevant At least 4 years' experience in an internal/customer service role is required. Packaging expereince would
you will be the first point of contact for our customers, providing support and resolving queries via multiple live chat. This role is essential for maintaining customer satisfaction and contributing to the overall success success of our operations. Responsibilities: Customer Interaction: Handle incoming queries and provide provide timely and accurate responses to customer inquiries through various communication channels. Problem Problem Resolution: Identify customer needs, clarify information, research issues, and provide solutions
Natal. A Customer Support Position has become available within the Support Centre, to ensure customer service successful candidate will be responsible for ensuring customer queries are resolved timeously and to a high degree multiple functional teams in a rapidly scaling Support Centre. Required to work independently as well as part verbal communication skills. Provide sound customer service within a technical product environment. Excellent Ability to meet targets. Knowledge of contact centre platforms. A critical thinker and good problem-solving
suitably qualified and experienced internal customer service representative to join their team in Pinetown for the following: Delivering sales in line with customer budgets and forecasts – OTIF defective free delivery as well as managing the recollect and supply of customer IBC packaging requirements. Must have a relevant At least 4 years' experience in an internal/customer service role is required. Packaging expereince would
Join Our Team in KZN!
German-speaking Customer Service Advisors | R288K/annum
Are you
individuals to join our team as German-speaking Customer Service Advisors at our state-of-the-art office in
in Durban!
As part of our global customer-centric company, you''ll have the chance
world, providing exceptional customer experiences primarily through inbound calls. Your responsibilities will
for helping others and providing exceptional customer service
Strong interpersonal skills and attention
agencies. We are based in the heart of Morningside Inbound processing of holiday reservation requests from to increase reservation numbers Customer relationship management calls Reservation administration, reporting
Durban North area is looking for a SaaS / MSP Customer Success Consultant to join their growing team in-office role. The SaaS / MSP Customer Success Consultant works closely with customers to understand and improve point of sale to contract renewal. As a SaaS / MSP Customer Success Consultant, it is your role to be the communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations recommendations on how to get the most from products/services Own proactive processes: host webinars, assist
Technical Account Manager works closely with customers to understand and improve their client journey communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations recommendations on how to get the most from products/services Own proactive processes: host webinars, assist with company and actively using products/services. Build customer loyalty to reduce churn and increase upsell experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build