responsible for managing daily operations of the service desk, managing the service desk team, representing
Purpose of the role Support Client's Wholesale and Enterprise customers in the telecoms industry. Lead the support groups in providing support services, reporting on performance of the team against set SLA's and OLA's. Overall Overseeing the desk day-to-day operations of the desk Manage Client relat
end-user devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services
end-user devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services
and monitoring reports to management regularly. Minimum 3years of service desk experience Microsoft Certified
incidents recorded in Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management