collaboration tools. Jira Ticketing System Management: Oversee and administer the Jira ticketing system, ensuring effectively tracks, manages, and resolves IT support tickets and project tasks. ERP Administration: Manage the technologies. Proficient in managing the Jira ticketing system, Sage X3 ERP (Advantageous), Active Directory
Responsibilities: Supporting clients Managing the support tickets and tracker Managing support staff Managing new
Responsibilities: Supporting clients Managing the support tickets and tracker Managing support staff Managing new
thoroughly document requests for assistance in our ticket management system, and track incidents through and other problems (via information gathering, ticket trends, etc.) and communicate the information to
industry knowledge, and winning personality are your ticket to crafting your own success story, one commission
that technical or operational issues on a service ticket are escalated efficiently. Ability to research that technical or operational issues on a service ticket are escalated efficiently. Ability to research
or if requested by Branch Manager). Purchase of tickets for operators on training and transporting of operators
or if requested by Branch Manager). Purchase of tickets for operators on training and transporting of operators
technical resolution to the client issues raised in tickets. Leading on specialist fourth line support, and