Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance performance analysis reporting and feedback Analyze call centre data and metrics to identify trends, track performance in a 2IC or team leader role within a large contact centre Excellent interpersonal communication skills
Outbound Consultant - Insurance
To support the goals and objectives of the campaign
/>Responsibility Area
• Outbound calls - Sales of services and products
•
values.
• Provide additional support to the contact centre operations in terms of taking calls, handling
processes and providing professional support and consultation to customers and staff. Minimum Requirements
Duties will include: Act as the primary point of contact for clients throughout the onboarding process Guide
include:
include:
ideal candidate must have:-
at least 1.5 year outbound sales experience.
Clear Credit and
processes and providing professional support and consultation to customers and staff. Minimum Requirements
Responsibilities:
Dynamic Afrikaans and Engish speaking MALE for this exciting position To assist the Management in formulating Regional short and long range Sales and Distribution objectives, policies and strategies To enhance the public image and prestige of the company wherever appropriate by maintaining professio