Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
- Provide telephonic support to users if possible.
- Provide physical assistance
necessary.
- Escalate problems to senior customer engineer if necessary.
- Provide temporary
Ensure all customer queries are attended to and resolved within agreed SLAs.
IT Support
- Analyse
Network and Telephone Support
- Provide daily operations support and maintenance for network
experience installing, configuring, and supporting customers home automation systems
Proficiency
Proficiency configuring, installing and supporting Microsoft Office/365, Google
Workspace
experience installing, configuring, and supporting customers home automation systems (preferably Control4
experience installing, configuring, and supporting customers home automation systems
Proficiency
Proficiency configuring, installing and supporting Microsoft Office/365, Google Workspace productivity
experience installing, configuring, and supporting customers home automation systems (preferably Control4
Proficiency configuring, installing and supporting Microsoft Office/365,
Google Workspace
experience installing, configuring, and supporting customers home automation systems
Proficiency
Proficiency configuring, installing and supporting Microsoft Office/365, Google Workspace productivity
Technical Support IT : Install & Support for Healthcare IT, GE and Getinge - Gauteng The successful years' experience in a technical IT / Network support environment, preferably gained in a clinical environment; prepared to travel regularly for implementation and support work; Be able to work independently to achieve Core Responsibilities will be: Provide front line support for Centricity High Acuity clinical systems (Anaesthesia Cardio Vascular IT, Getinge DHS support and Clinical Systems IT support; Provide ongoing end-user training
actively seeking passionate Intermediate & Senior Support Engineers to join our dynamic team on a full-time available at our Centurion offices or at our valued customers' premises; please note that remote work arrangements Afrikaans, facilitating effective communication Customer-centric approach with exemplary written and verbal infrastructure support Familiarity with VOIP systems is preferred Prior experience in Network Support is beneficial
We have an exciting opportunity for a Support Engineer with one of our banking clients.
Requirements:
technical support role.
Key Responsibilities:
Technical Support IT : Install & Support for Healthcare IT, GE and Getinge - Gauteng The successful years' experience in a technical IT / Network support environment, preferably gained in a clinical environment; prepared to travel regularly for implementation and support work; Be able to work independently to achieve Core Responsibilities will be: Provide front line support for Centricity High Acuity clinical systems (Anaesthesia Cardio Vascular IT, Getinge DHS support and Clinical Systems IT support; Provide ongoing end-user training
Customer Success Manager - Gauteng Job Description: As the Customer Success Manager, your role is pivotal accounts to ensure alignment between billed and supported services, promptly addressing discrepancies and Monitor and maintain client satisfaction through our Customer Thermometer, promptly addressing potential churn and services that will inform decision making. Customer Training and Education: Provide ongoing training Proven experience as a Customer Success Manager, Technical Account Manager, Customer Relations Manager, or