based in the UK is looking for a technical Customer Support agent to work remotely from home Roles and experience installing, configuring, and supporting customers' home automation systems (preferably Control4 considered) Proficiency configuring, installing and supporting Microsoft Office/365, Google Workspace productivity experience installing, configuring, and supporting customers' home automation systems Proficiency configuring equivalent) Proficiency configuring, installing and supporting Microsoft Office/365, Google Workspace productivity
experience installing, configuring, and supporting customers' home automation systems (preferably Control4 experience installing, configuring, and supporting customers' home automation systems Proficiency configuring equivalent) Proficiency configuring, installing and supporting Microsoft Office/365, Google Workspace productivity
client in the UK is looking for a technical Customer Support Agent to join their team remotely Roles and experience installing, configuring, and supporting customers' home automation systems Proficiency configuring equivalent) Proficiency configuring, installing and supporting Microsoft Office/365, Google Workspace productivity
Candidate must have knowledge of I.T. Operations, security, governance, frameworks, and a firm grasp of the below to provide to the auditor:
Access Management
Latest Final Signed-off Access Policy (not a draft version)
Risk Register pertaining to IAM
Full u
industry has a permanent vacancy available for an IT Support to join their dynamic team. This is an on-premises servers, cyber security, and general end user support.
IT Policies and procedures:
Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
- Provide telephonic support to users if possible.
- Provide physical assistance
necessary.
- Escalate problems to senior customer engineer if necessary.
- Provide temporary
Ensure all customer queries are attended to and resolved within agreed SLAs.
IT Support
- Analyse
Network and Telephone Support
- Provide daily operations support and maintenance for network
experience installing, configuring, and supporting customers home automation systems
Proficiency
Proficiency configuring, installing and supporting Microsoft Office/365, Google
Workspace
experience installing, configuring, and supporting customers home automation systems (preferably Control4
experience installing, configuring, and supporting customers home automation systems
Proficiency
Proficiency configuring, installing and supporting Microsoft Office/365, Google Workspace productivity
experience installing, configuring, and supporting customers home automation systems (preferably Control4
Proficiency configuring, installing and supporting Microsoft Office/365,
Google Workspace
experience installing, configuring, and supporting customers home automation systems
Proficiency
Proficiency configuring, installing and supporting Microsoft Office/365, Google Workspace productivity
efficient repair with selective customer training to ensure high levels of customer satisfaction