Key performance areas: Main Responsibilities: Technician scheduling and execution of the service call with in-house technicians and sub-contractors Logging and managing tickets on in-house system to ensure efficient to Finance. Check Technicians clock-in/out for overtime calculation Book technician accommodation Process
Key performance areas: Main Responsibilities: Technician scheduling and execution of the service call with in-house technicians and sub-contractors Logging and managing tickets on in-house system to ensure efficient to Finance. Check Technicians clock-in/out for overtime calculation Book technician accommodation Process
high-quality customer service experience and an efficient system for service and maintenance. Key performance areas: targets with a healthy balance between internal Technicians, overtime, and outsourced jobs. Maintain positive maintaining team capability (both admin staff and technician skills on admin work). Administer, finalize, schedule technician, process paperwork and close out tickets. Ensure all tickets on the in-house system, is
high-quality customer service experience and an efficient system for service and maintenance. Key performance areas: targets with a healthy balance between internal Technicians, overtime, and outsourced jobs. Maintain positive maintaining team capability (both admin staff and technician skills on admin work). Administer, finalize, schedule technician, process paperwork and close out tickets. Ensure all tickets on the in-house system, is
breakdowns for clients. Plan, schedule, and dispatch Technicians on-site to complete services and breakdowns. with the Operations Manager and Technicians daily. Ensure that Technicians have been inducted before dispatching to the site. Open and allocate Job Cards to Technicians. Quote and invoice according to Job Cards, timesheets servicing, and maintenance of vehicles. Support the Technicians with the checking and ordering of tools. Order
breakdowns for clients. Plan, schedule, and dispatch Technicians on-site to complete services and breakdowns. with the Operations Manager and Technicians daily. Ensure that Technicians have been inducted before dispatching to the site. Open and allocate Job Cards to Technicians. Quote and invoice according to Job Cards, timesheets servicing, and maintenance of vehicles. Support the Technicians with the checking and ordering of tools. Order
details and times. To liaise between clients and technicians on a daily basis ensuring that the clients are team. Have initative to implement and improve systems where necessary Qualifications: Computer Literacy
details and times. To liaise between clients and technicians on a daily basis ensuring that the clients are team. Have initative to implement and improve systems where necessary Qualifications: Computer Literacy
Responsibilities: Scheduling of jobs with clients and technicians (internal & external) Answering all incoming and professional manner Print & distribute technicians work schedules daily Call and confirm all calls calls booked with client Recording of technicians daily whereabouts and take corrective measures should orders Generate new stock codes not loaded on the system Following up of orders with suppliers for jobs files for invoicing Saving of file hard copies to system Ensure project registers updated with relevant
propose improvements.