The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service improving. To meet these many demands, a good service desk manager must have: The ability to build a cohesive understanding of the strategic vision for the service desk and the ability to set the long-term direction stakeholders. An ability to market and promote the service desk and to advocate for necessary resources, support
5 Service Desk Agents I to join our team. As a Service Desk Agent, you'll
relevant network support experience within a Service Desk environment, ideally within an ISP
QUALIFICATIONS/EXPERIENCE 3 years working experience in IT IT Service Desk experience highly beneficial ESSENTIAL SKILLS: Alternatively, sufficient IT working experience incl. IT Service Desk, hardware configuration and technical support
QUALIFICATIONS/EXPERIENCE 3 years working experience in IT IT Service Desk experience highly beneficial ESSENTIAL SKILLS: Alternatively, sufficient IT working experience incl. IT Service Desk, hardware configuration and technical support
Operating within the Support Services Hub of the Services Desk Department, you'll be integral in ensuring contributing to the overall efficiency of our Services Desk Department.
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with, internal and external stakeholders in the Service Desk environment to ensure their on-going commitment commitment. Agree and publish the Service Desk objectives with these stakeholders and report on performance Business Continuity plan; People management: Manage Service Desk agents in delivering a speedy and efficient Service Management; Supervising or leading of a service desk environment; Workstation support. REQUIRED COMPETENCIES
do:
agreed software list. Oversees the campus’s ICT Service Desk to ensure calls are correctly allocated and At least 3 years’ experience as ICT Support/Service Desk agent Knowledge of Standard Operating Systems