Service Desk Engineers provide IT end-user support on various components of an IT environment, including
maintenance procedures Document processes Maintain service desk records Provide first time resolution Knowledge
Purpose of the role Support Client's Wholesale and Enterprise customers in the telecoms industry. Lead the support groups in providing support services, reporting on performance of the team against set SLA's and OLA's. Overall Overseeing the desk day-to-day operations of the desk Manage Client relat
qualified candidate into the position of a IT Service Desk Agent: Level 1. This position is based at Electronic
https://www.remotedesk.support/ The Position This Service Desk Technician position is responsible for maintaining service skills. This position reports to our Service Desk Manager. We are looking for an individual who inverter etc, SOUTH AFRICAN CITIZENS ONLY Our service desk engineers are responsible for maintaining user to management regularly. Minimum 3years of service desk experience Microsoft Certified Professional
devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services and
perform periodic telephonic duty on the technical service desk, providing second line telephonic support to
providing technical support to the applications and service desk teams A pplication-to-Application Integrations
the computer system and network. Ensure that service desk calls are responded to and resolved in an efficient
devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services and