to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
We are looking for an EUC Technician/ IT Service Desk Agent to be based in Bloemfontein. The successful be responsible for all end user support and service desk services to be delivered to client. Key responsibilities:
We are looking for an EUC Technician/ IT Service Desk Agent to be based in Bloemfontein. The successful be responsible for all end user support and service desk services to be delivered to client. Key responsibilities:
including: Quality Assurance, Service Desk. Familiarity with the IVANTI Service Desk system (previously known
Quality Assurance, Service Desk.
QUALIFICATIONS/EXPERIENCE 3 years working experience in IT IT Service Desk experience highly beneficial ESSENTIAL SKILLS: Alternatively, sufficient IT working experience incl. IT Service Desk, hardware configuration and technical support
QUALIFICATIONS/EXPERIENCE 3 years working experience in IT IT Service Desk experience highly beneficial ESSENTIAL SKILLS: Alternatively, sufficient IT working experience incl. IT Service Desk, hardware configuration and technical support
all users. Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business
problem management database provided through the service desk.
unresolved issues appropriately. Update and close service desk calls efficiently. Perform software upgrades