Building campaigns using:
Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The for overseeing and optimizing customer support operations, contributing to a positive customer experience
year’s quality management experience in a Call Centre environment to join their team on a 3 year contract or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).
DEPARTMENT PMO POSITION Product Manager / Head of Product LOCATION Umhlanga, Durban POSITION TYPE Permanent REPORTS TO Exco / PMO HOD PURPOSE OF THE JOB The GBS Group provides sales distribution for tens of thousands of policy sales each month. Our product range aimed at the South African market spa
position of Network Operations Centre (NOC) Shift Manager to manage network operations 24/7/365, co-ordinate corrective intervention tickets and Tier 2 network operations support requirements, including escalation management Taking accountability for providing Tier 2 network operations support, resolving complex technical issues within Providing regular performance reports on network operations, highlighting key metrics, incidents, and resolutions schedules Substantial technical expertise in network operations, including hands-on experience with network monitoring
PowerPoint and Outlook
Requirements experience in OpenText Archive Centre
Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team.
This
a plus.
Proven experience of 10 years in operations management, preferably in the technology or financial
audits.
Fraud Operations:
Lead the fraud operations team to detect, investigate
stay ahead of emerging threats.
AML Operations:
Oversee AML compliance efforts
maintain compliance.
Front Line Operations Indirect monthly management and supervision
incident response protocols to effectively manage operational disruptions, security breaches, and other incidents
JOB DESCRIPTION People management and leadership skills. Capability to conduct an appraisal discussion Capability to communicate with large teams. Appreciation of the domain needs of the process and its key drivers. Reasonable level of business perspective regarding the internal functioning of BPO/E
with demonstrated experience in information and operations technology management in an industrial or manufacturing regarding the application of information and operations technology (I&OT) within their units and Partners to define and execute the information and operations technology strategy that ensures business enablement the design, development, operation and support of Information and Operations Technology (I&OT) systems application management and infrastructure and operations support management.