Services/RDP environments and experience with a ticket documenting / tracking system. You must have a assigned issues and customer interactions in a ticket documenting / tracking system (JIRA). REQUIREMENTS: Support and Call Centre experience. Experience with a ticket documenting / tracking system. Good telephonic
processes. Participate in the Scrum ceremonies – size tickets, run planning and retrospectives. Review code from
g., user authorisation, firewalls), Prioritise tickets that need to be settled, Installations, upgrades
including troubleshooting and incident resolution for tickets escalated by 1st Line Engineers. This includes
irregularity, or opportunities for improvement. Log tickets on the ITSM system for new incidents, changes,
on the Assessor 1 queue. Attend to ad hoc business partner queries. Attend to complaints received from of 100 days old (will be allocated by Manager). Attend to email correspondence received from clients,
on the Assessor 1 queue. Attend to ad hoc business partner queries. Attend to complaints received from of 100 days old (will be allocated by Manager). Attend to email correspondence received from clients,
& Network Specialist. Your core role will be to attend to Back-office administration. You will also be
& Network Specialist. Your core role will be to attend to Back-office administration. You will also be