managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and Drive the operating rhythm by providing daily direction and communication to agents to ensure that daily and conduct regular quality assurance checks of call and ensure processes and procedures are adhered work problems providing appropriate coaching, direction and resolution Respond appropriately to daily rhythm. Ensure employees have access to appropriate training and other resources to perform their jobs. Provide
be part of the Leadership team, and will report directly to the Client Service Manager. The candidate must Client satisfaction ratios Consistent focus on First Call Resolution Ensuring work, task quality and integrity Tertiary qualification advantageous 2 years' Contact Centre Leadership experience Passed DC exam advantageous and presentations Excellent communication and training skills High attention to detail with the ability
be part of the Leadership team, and will report directly to the Client Service Manager. The candidate must Client satisfaction ratios Consistent focus on First Call Resolution Ensuring work, task quality and integrity Tertiary qualification advantageous 2 years' Contact Centre Leadership experience Passed DC exam advantageous and presentations Excellent communication and training skills High attention to detail with the ability
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will
financial futures to them. The role calls for formal in-house training, the completion of the prescribed
financial futures to them. The role calls for formal in-house training, the completion of the prescribed
inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email
inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email
on products Managing Replacement stock Running training sessions Requirements: Preferable experience in