have strong networking and security and ideally voice technology experience, ideally in the ISP environment protocols (e.g. BGP, OSPF, VLANs, STP) and ideally voice technologies such as VoIP, SIP, and unified communications strategies. Hands-on experience with network and ideally voice hardware and software from leading vendors, such the ability to troubleshoot complex network and voice issues and drive resolution to completion. Technical
industry (Online Publication, Newspaper, Radio or TV) A strong understanding of digital and media sales
industry (Online Publication, Newspaper, Radio or TV) A strong understanding of digital and media sales
industry(online publication, newspaper and radio/tv) Matric / Senior Certificate or equivalent (Minimum)
industry(online publication, newspaper and radio/tv) Matric / Senior Certificate or equivalent (Minimum)
solutions. We offer solutions across all radio and TV platforms, specializing in community radio. The post
designing, installing and troubleshooting of Cisco voice and unified communications applications, devices including setting up and monitoring of secure voice system networks and launching and enforcing access reports. Grade 12 CISCO OEM Certified as CCNP with Voice / switching and security experience. Minimum of
maintaining and enhancing our current and future brand voice.
Responsibilities:
support for telephony services including data and voice services Project Onboarding Site surveys for installations installations, IT Infrastructure / Hosted Voice Completing documentation templates of existing site infrastructure Manual patching and security update rollouts Hosted voice (VoIP) deployments from configuration platform to machine management Teams Voice Manage call queues Manage auto attendants Teams voice new starters/leavers
driving service excellence, and acting as the voice of the customer in all decision-making processes catalogue, along with CX frameworks and SOPs. Drive Voice of Customer (VOC), NPS, CSAT, CRM, and complaints