result for any abnormalities, logging calls and following up with service providers and regions. Routing of up and escalation and closing of tickets after customer agreement.
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Focus Area
and escalation Procedures within the prescribed service level agreements.
problems. It's important at this point to note that we call you “Software Engineers” and not “Developers”, “Programmers” Part of our world-class team. You'll engage with customers, identify their operational challenges and build access throughout Africa. You'll work with Internet Service Providers (ISPs) like MWEB, Vox, Cybersmart and our business automation platform, to enable our customers to deliver Fibre, Satellite and other Internet-based technologies for Object Relational Mapping, Caching and Service-Oriented Architecture Work with our experienced
of business analyst experience in the financial services industry. Experience in implementing new technology Exposure to user experience design and human-centred analysis and design is advantageous. Knowledge Agile methodology is beneficial. Sound financial services industry knowledge/context. Knowledge of sales standards, and guidelines. Familiarity with financial services compliance legislation/regulations (including
Managed Services Provider based in the UK and Cape Town.
Our SA team is looking for a 3rd
UK, SA, Europe, Asia, and the US.
Digital/Design space. Skills and Attributes: User-centred design experience Highly proficient in design and teams including product development and the contact centre. A flexible approach as you'll be required to work
duties:
ENVIRONMENT: Our client is a thriving Managed Service Provider company dedicated to achieving excellence in the UK, SA, Europe, Asia, and the US. Visit customer sites/offices to troubleshoot, configure and implement implement various IT solutions and services. (SA) Troubleshoot and fix various IT hardware related issues clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities they do, improve customers IT systems, and find smarter ways to deliver excellent service. Maximize and
CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software consultants, CyberPro has a 24-year track record with a customer base ranging from enterprise to midsize businesses implementing automated processes. · Identify system/service bottlenecks and/or single-points-of-failure, and
CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software consultants, CyberPro has a 24-year track record with a customer base ranging from enterprise to midsize businesses implementing automated processes. · Identify system/service bottlenecks and/or single-points-of-failure, and
a critical role in the operational success and customer satisfaction of the organization. This position requires a unique blend of technical skills, customer service aptitude, and a collaborative spirit, ensuring seamless delivery of IT support and management services. Core Responsibilities -Technical Support and Troubleshooting: Provide first-line support to customers, addressing and resolving technical issues with AI-powered management tools to proactively monitor customer systems, identifying potential issues before they