devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services and
Previous network support experience within a Service Desk environment, ideally within an ISP Professional
through the service desk Manage incidents, problems and changes through CRM (service desk tool) Provide
incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc. Provide incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc. Provide
support as required, in liaison with the IT Service Desk, Contact Centre and all Technology Services
stakeholders Manage system/technical issues by logging service desk tickets with IT Track all system/policy/operational
stakeholders Manage system/technical issues by logging service desk tickets with IT Track all system/policy/operational
perform periodic telephonic duty on the technical service desk, providing second line telephonic support to
users.
- Identify problems; log calls with Service Desk and escalate matters to senior Lead:
Business
the computer system and network. Ensure that service desk calls are responded to and resolved in an efficient