Growing Fintech Description Operations Manager (Banking/Card) R1.m (neg) plus bonus Cape Town Excellent responsible for ensuring the smooth operation of our banking and mobile platforms. Responsibilities include Management: Oversee the daily operations of the banking and Mobile platforms, ensuring seamless functionality techniques to extract actionable insights from the banking and mobile platform data. Develop, refine and deploy and industry standards governing the operation of financial services and mobile banking platforms. 3rd
Growing Fintech Description Operations Manager (Banking/Card) R1.m (neg) plus bonus Cape Town Excellent responsible for ensuring the smooth operation of our banking and mobile platforms. Responsibilities include Management: Oversee the daily operations of the banking and Mobile platforms, ensuring seamless functionality techniques to extract actionable insights from the banking and mobile platform data. Develop, refine and deploy and industry standards governing the operation of financial services and mobile banking platforms. 3rd
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements facilitate best practice sharing and driving standardization. Perform ongoing reviews to ensure compliance Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We
field work might be required to assist with support calls.
accuracy and quality.
LTE routers for betting •Call outs to the branches and be part of an on-call roster •Computer repairs
businesses and particular expertise in: 1. Insurance 2. Banking 3. Wealth and Investments 4. Retail 5. Telecommunication support queue that consists largely of end-user fault calls. · Identify and ensure technology assets are documented
businesses and particular expertise in: 1. Insurance 2. Banking 3. Wealth and Investments 4. Retail 5. Telecommunication support queue that consists largely of end-user fault calls. · Identify and ensure technology assets are documented
Business Analyst coming from the Insurance and Banking/Finance Industry to join their Cape Town Team on non-functional requirements specifications in line with standards. Critically evaluating business processes to establish