We require candidates that play a crucial role in providing technical assistance and support to our clients regarding network-related issues. You will be responsible for monitoring, troubleshooting, diagnosing, and resolving network problems to ensure our clients' systems operate efficiently. Majori
IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With a reputation for excellence in the aviation/airline industry, we are dedicated to ensuring our passengers have a
an example for the organisation's desired standards of conduct, leadership, integrity and professionalism
Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is supporting CRM systems. DUTIES: Remain updated with Standard Operating Procedures and ensure that these are 1st line product support both during and after standard working hours according to the published Standby expectations. Assists with the development of standards, and applies these to track, monitor, report, (application support). Good understanding of call centre environments and equipment. Good understanding
ensuring the smooth operation of the company's banking and mobile platforms. Responsibilities include understanding of banking operations, regulatory requirements, and compliance standards. Effective communication operations management in the fintech industry or mobile banking sector
role model and set an example for the desired standards of conduct, leadership, integrity and professionalism Implements network security at levels set by corporate standards. Anticipates difficult or problems relating to IT assets are maintained according to company standards. Manages the administration and maintenance of (preferably in the contact service centre industry: in-house centre within airline industry or international Exchange 2003, Soft Grid 4.1 or later, System Centre configuration manager (SCCM). Advanced knowledge
Reference: JHB000735-LG-1 An industry leading Bank has an exciting opportunity available for a Solutions research, compliance, and delivery, driving the bank's technological direction. Flexible Work Environment: work-life balance. Rewarding Projects: Work on the bank's highest-profile Salesforce projects, making a direct Application development Standards and governance Ideal: Detailed knowledge of: Banking systems Agile development Knowledge of UML Solid understanding of: Bank's systems environment Bank business model Best practices for Quality
Reference: JHB000735-LG-1 An industry leading Bank has an exciting opportunity available for a Solutions research, compliance, and delivery, driving the bank's technological direction. Flexible Work Environment: work-life balance. Rewarding Projects: Work on the bank's highest-profile Salesforce projects, making a direct Application development Standards and governance Ideal: Detailed knowledge of: Banking systems Agile development Knowledge of UML Solid understanding of: Bank's systems environment Bank business model Best practices for Quality
escalation from the Service Desk Analyst, Cloud Command Centre or in conjunction with other Specialist teams within systems. Act as a point of escalation for support calls which cannot be resolved by more junior teams. Perform secure, up-to-date and in line with industry standards. Train and mentor peers and Juniors. Maintain customer, partner and supplier requests, telephone calls and emails in a timely and professional manner.