technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
is currently looking for a Project Manager (Data Centre) to be based in Cape Town. Assume full responsibility Experience in leading teams. 3 years' Experience in Data Centre Construction – Essential. FIDIC, NEC3, JBCC and
who is a prominent provider of CRM and Contact Centre solutions in Southern Africa. They are the pioneers complex software testing procedures/cases Contact Centre Technologies Experience in PBX Skills: Proficiency testing procedures/cases Familiarity with Contact Centre Technologies Experience with PBX systems Education:
the Test Strategy, test processes, and quality standards. Liaising with the relevant parties for test data significant exposure to the financial services or banking industry Deep understanding of software testing methodologies, financial industry regulations, compliance standards, and risk management practices Excellent analytical
experience
knowledge/context
experience Exposure to user experience design, human centred analysis and design will be an advantage Knowledge knowledge/context Sales and advice processes/steps/standards/guidelines Financial services compliance legislation/regulations
experience Exposure to user experience design, human centred analysis and design will be an advantage Knowledge knowledge/context Sales and advice processes/steps/standards/guidelines Financial services compliance legislation/regulations
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
diagnoses, and troubleshoots incoming employee calls. Provides support services to employees with technical with users. Develops, documents, and implements standard operating procedures and customer service guidelines
Monitoring and completion of all DBA related ServiceDesk calls
- Backup setup and monitoring
- Participates
Participates in providing 7-day/24 hour on-call support
Essential Requirements
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