Diploma/Degree in IT.
production environment follow documented IT procedures. Work with support teams to improve software deployment internal knowledge base and documentation. Work with business departments to continuously drive application architecture customer service delivery. Self-managed. Excellent organising skills with the ability to work within pressurised
CORE PURPOSE OF THE JOB Working directly with business stakeholders or product owners to design and build Development Receives specifications from relevant departments for the application to be developed. Analyse the deadlines can be met and contacts relevant department for clarification. Selects technology to be used clarification. P REFERRED EXPERIENCE Minimum of 4 years working experience. Corporate experience would be an advantage
as the Finance department, suppliers, direct
line management, etc. to ensure correct system applications
risks and losses. All of this will be done while working closely, communicating and coordinating with the 100% aligned. This position will require you to work on some Saturdays, Sundays and public holidays as (saswitch queries, etc.) · Liaising with various departments both at branch and head office level Dispatching Compiling a dispatch e-mail to technicians and other departments, detailing queries that are not resolved · Handling logging tickets · Escalating tickets to relevant departments · Opening tickets and following up with both
risks and losses. All of this will be done while working closely, communicating and coordinating with the 100% aligned. This position will require you to work on some Saturdays, Sundays and public holidays as (saswitch queries, etc.) · Liaising with various departments both at branch and head office level Dispatching Compiling a dispatch e-mail to technicians and other departments, detailing queries that are not resolved · Handling logging tickets · Escalating tickets to relevant departments · Opening tickets and following up with both
support, to critically analyze and advise the department on data driven insights and trends, and create stakeholders Manage system/technical issues by logging service desk tickets with IT Track all system/policy/operational recommendations about how to improve policies and processes Work closely with the Data Science team to price and Advanced Excel Denodo (advantageous) Ability to work with complex and large amounts of data Microsoft
support, to critically analyze and advise the department on data driven insights and trends, and create stakeholders Manage system/technical issues by logging service desk tickets with IT Track all system/policy/operational recommendations about how to improve policies and processes Work closely with the Data Science team to price and Advanced Excel Denodo (advantageous) Ability to work with complex and large amounts of data Microsoft
procedures Be technologically adept and be able to work across multiple applications resolve all design Administrators Employees and department managers, operational teams, and users IT Service Delivery Managers / developers (Pilotfish, Nologo) BCX support Saas service providers (OrgChartNow) OrgChartNow Support SAP systems, human resources, or a related field. Proven work experience as an HRIS & Analytics Specialist
in a prior client facing tole and comes from a Services Organisation. Onsite / Offshore Coordination is a must. About: With intensifying competition, service delivery manager requirements are dramatically spectrum. Today, almost every industry requires service delivery managers to meet end-user demands, solve satisfaction. The service delivery manager roles and responsibilities are varied, and the service delivery manager for which a service delivery manager works. Common service delivery manager skills and service delivery