age Pro-active dialogues with the Operations Department.
as the Finance department, suppliers, direct
line management, etc. to ensure correct system applications
their forward-thinking and visionary Analytics department. You will form part of a successful team and and reporting of data to the various business departments. Job Responsibilities: Create written reports productivity Encourage and maintain a “customer service” philosophy within the BI team with business stakeholders reporting in sales, marketing, and other operational departments Experience in working with the following tools:
Development Receives specifications from relevant departments for the application to be developed. Analyse the deadlines can be met and contacts relevant department for clarification. Selects technology to be used
existing applications and reports (trouble shooting, correction, implementation) Translate business, operational information in our database which you confirm is true, correct and up to date. Should a suitable opportunity arise
existing applications and reports (trouble shooting, correction, implementation)
(saswitch queries, etc.) · Liaising with various departments both at branch and head office level Dispatching Compiling a dispatch e-mail to technicians and other departments, detailing queries that are not resolved · Handling logging tickets · Escalating tickets to relevant departments · Opening tickets and following up with both
(saswitch queries, etc.) · Liaising with various departments both at branch and head office level Dispatching Compiling a dispatch e-mail to technicians and other departments, detailing queries that are not resolved · Handling logging tickets · Escalating tickets to relevant departments · Opening tickets and following up with both
incumbent will join the Information Technology Department based at the CAPRISA Head Office in Durban and servers and end user devices Management of Helpdesk service requests Monitor and respond to system alerts and backups Conduct high-level root-cause analysis of service interruptions and establish preventive measures
Administrators Employees and department managers, operational teams, and users IT Service Delivery Managers / developers (Pilotfish, Nologo) BCX support Saas service providers (OrgChartNow) OrgChartNow Support SAP