need to have: Bachelor of Technology Hands on experience with Technical Project Management A strong understanding technologies, networking, Data Centres, hardware, and integration Experience and a proven track record in
escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma Engineer) (Current to within 18 months) 3 years' experience with exposure to IT systems in an environment
team. The candidate will be logging all IT related calls and do problem shooting. Therefor needs to be technically
Salary
improvement ● Manage national and international calling underlying carriers including cost analysis and irregularities or disputes from carriers, provide call records or other requested data, and work on resolutions updating product catalogues ● Maintaining and updating call charge rates ● Ensuring that prefix lists are maintained assurance tasks such as ensuring that cost effective call routes are utilized and that provisioned services ● Fault finding and analysis Qualifications, Experience and Skills ● Bachelor's degree plus 10 years
work and overall performance of regional IM data centre (DC) technology systems.
/>SAP SD Certification
SKILLS REQUIREMENTS: SAP SD Certification Solid experience in SAP SD Vehicle Management System (VMS) is ADVANTAGEOUS SKILLS REQUIREMENTS: SAP S4HANA experience Experience with Vehicle Management System (VMS) ABAP QUALIFICATIONS/EXPERIENCE REQUIRED: - IT Degree and/or relevant qualifications OR 10 years of experience ROLE AND support. Interaction with clients through meetings, calls, and emails. Handling Tickets and Tasks with the Executing analysis and resolution of Production Support calls. Raising Change Requests (CRs) and writing Functional
N or similar 3 – 5 years concurrent IT work experience Understanding of Windows Event logs and how to Respond and resolve support calls at customer's sites Responsible for calls via remote connection. Remote Active Directory Knowledge server system work experience such RAID TCP / IP networking required. Must N or similar 3 – 5 years concurrent IT work experience Must have own reliable transport and ability
within the team. 99% of calls required to be answered. 95% adherence to Call SLA criteria. 95% attained Qualification. Travel Diploma. Minimum 6 years' experience with at least 4 being in a senior role in a similar 8:30 AM shift. Dependent on qualification and experience.