Matric - Experience in Reporting - manage support tickets - 1 Year IT Admin or Coordinator within telecoms
updating or logging tickets · Escalating tickets to relevant departments · Opening tickets and following up
updating or logging tickets · Escalating tickets to relevant departments · Opening tickets and following up
Services/RDP environments and experience with a ticket documenting / tracking system. You must have a assigned issues and customer interactions in a ticket documenting / tracking system (JIRA). REQUIREMENTS: Support and Call Centre experience. Experience with a ticket documenting / tracking system. Good telephonic
peripherals Update software Respond to help desk tickets, emails, and phone calls
peripherals Update software Respond to help desk tickets, emails, and phone calls R 12000 - R 15000 - Monthly
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
and verbal faults are logged on the ticket system.
management). Resolve incident tickets. Analyse and resolve problem tickets. Experience with VIP and End-user
for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve management