in small and medium business. Proactive calling of customers to build loyalty and improve affinity towards allocated customers and ensure planned regular contact with the customers. Adhere to planned calling cycles cycles to ensure effective coverage of all customers. Meet and exceed set revenue targets by cross selling products and services in focus to the portfolio of customers. Ensure improvement of customers' experience Maximize relationship building opportunities with customers and improve the image of the segment our client
solutions provider dedicated to delivering the utmost customer satisfaction across diverse sectors, including dynamic Shared Service Centre. Collaborate with a high-performing team to enhance customer experiences, cultivate customer accounts, and drive operational excellence. If you're enthusiastic about delivering delivering exceptional service, fostering improvements, and engaging with stakeholders, apply now for this exciting parameters of customer margin policies. Collaborate with the Sales Team and customers to ensure delivery
dynamic Shared Service Centre. Collaborate with a high-performing team to enhance customer experiences, cultivate customer accounts, and drive operational excellence. If you're enthusiastic about delivering delivering exceptional service, fostering improvements, and engaging with stakeholders, apply now for this exciting parameters of customer margin policies; Collaborate with the Sales Team and customers to ensure delivery excellence across all aspects; Coordinate with Customer Services to manage returns, replacement devices, and
and troubleshoots incoming employee calls. Provides support services to employees with technical problems technology issues involving desktop, laptop or network services from local personnel or from employees using network resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides case implements standard operating procedures and customer service guidelines relating to IT support.
As L2, or L3) you will exercise your excellent customer service skills along with the ability to apply technical
Other
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
provider of permanent and temporary recruitment services to the South African, European and UK marketplace users. Handle customer calls, offering expert guidance and advice. Assist with customer tickets and conduct qualification would be an advantage. Experience in a customer service environment would be an advantage. Strong do visit our website - www.parvana.co.uk Customer service, IT Support, troubleshooting, helpdesk
skills
insights and analytics to enhance performance and customer experience. Key performance areas: Operations ensuring seamless functionality and uninterrupted service delivery. Process Improvement: Analyse existing standards governing the operation of financial services and mobile banking platforms. 3rd Line Escalation Management: Please email your CV to [Email Disabled] or call 021-5551356 Profile Qualifications and experience
insights and analytics to enhance performance and customer experience. Key performance areas: Operations ensuring seamless functionality and uninterrupted service delivery. Process Improvement: Analyse existing standards governing the operation of financial services and mobile banking platforms. 3rd Line Escalation Management: Please email your CV to [Email Disabled] or call 021-5551356 Profile Qualifications and experience
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like them into technical specifications. Build and customize CRM functionalities, ensuring alignment with business external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and years). Understanding of Odoo Apps and their customization (3-4 years). Exposure to contact center solutions