the computer system and network. Ensure that service desk calls are responded to and resolved in an efficient
incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc.
>Drive implementation of processes into the Service Desk with the collaboration of other Technical t
devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services and
Resolution (FCR) to 70% on all calls logged to Service Desk Objective 3: Client Experience Key Results : : Manage MTT Response for the Service desk to 90% and higher of ESD MTTr SLA Objective 4 : Client Experience
of the day-to-day working relationship to the Service Desk and Support team as well as the CSM where one RELATIONSHIPS: Internal: Customer success managers Service desk Technical delivery teams, managers and senior
Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress
end-user support for CRM applications through our Service Desk, promptly addressing cases as they arise. Escalate
Drive implementation of processes into the Service Desk with the collaboration of other Technical teams
Deliver a first line support service via the service desk by logging incidents and service requests received