incidents by clients. Leave every caller with the assurance that their issue and or query will be attended Grave management of calls . Provide Daily feedback on Call Management and call Quality , to Manager and Results : Improvement in First Call Resolution (FCR) to 70% on all calls logged to Service Desk Objective experience in a Team Lead / Supervisor role in a Call Centre Certifications: Official CompTIA A and/or N Official Web hosting and Telephony systems. Experience in call coordination and escalation. Experience with taking
Certificate Fully Bilingual (English and Afrikaans) Call Centre Sales Experience Problem Solving Ability Training
Certificate Fully Bilingual (English and Afrikaans) Call Centre Sales Experience Problem Solving Ability Training
our dyamic team of Call Centre Agents. This is a full-time on-site role for a Call Center Agent located located in Randburg (Johannesburg). The Call Center Agent will be responsible for providing excellent customer Organizational and multitasking abilities Experience in a call center or customer service role is a plus
Conserve RAR's • Coaching • Quality Assure policies conserved • Quality Assure Calls • Identify reporting requirements
Conserve RAR's • Coaching • Quality Assure policies conserved • Quality Assure Calls • Identify reporting requirements
management functions of a super regional shopping centre. This includes managing the operational teams, years in a regional or super regional shopping centre as Operations manager Experience with the implementation application as unsuccessful For any enquiries, please call 012 346 1950 R850 000 - R950 000
management functions of a super regional shopping centre. This includes managing the operational teams, years in a regional or super regional shopping centre as Operations manager Experience with the implementation application as unsuccessful For any enquiries, please call 012 346 1950 R850 000 - R950 000
adherence to regulatory requirements, monitoring and assurance, assist in prevents financial crimes, and upholds orders from Regulators. Ongoing monitoring and assurance on regulatory matters as it relates to the FIC delegation structure with Financial Intelligence Centre on the GoAML platform. Reporting on non-compliance ability to apply them effectively. Monitoring and assurance: Participating in compliance monitoring and testing
adherence to regulatory requirements, monitoring and assurance, assist in prevents financial crimes, and upholds orders from Regulators. Ongoing monitoring and assurance on regulatory matters as it relates to the FIC delegation structure with Financial Intelligence Centre on the GoAML platform. Reporting on non-compliance ability to apply them effectively. Monitoring and assurance: Participating in compliance monitoring and testing