the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with organizations and their contractual obligations. Address without delay, performance issues when they arise. Take of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX
the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with organizations and their contractual obligations. Address without delay, performance issues when they arise. Take of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX
EXPERIENCE IN THE LIFE INSURANCE INDUSTRY IS ESSENTIAL Design and evaluate the client experience across servicing and claim journeys. Champion the customer experience aspects of the design process with thought leadership improve the desired client experience. Take ownership of customer experience monitoring and reporting of customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review improvements. Maintain and enhance treating customer experience model. Monthly reporting of treating customer
can do. Duties: Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. • Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. • Take ownership of Customer Experience monitoring and reporting functions. Qualifications: • Minimum 3 years customer experience in Life insurance industry • Financial/Statistical Previous experience in working with client and/or intermediary service providers. Experience • Sound knowledge
get the job: - Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. - Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. - Take ownership of Customer Experience monitoring and reporting Performance, who is accountable for customer experience enhancements and monitoring Client Operational customer experience data with the goal to better understand customer needs, viewpoints and experiences. - Review
training sales employees, holding regular conference calls, reviewing team member expense reports, coaching are achieving their sales goals. Qualifications Experience in sales with a successful track record Must furniture industry. Must have minimum 10 years experience in this industry dealing with private and public needs to manage a team of ten reps. Must have experience to manage people. Strong communication skills
is currently looking for a Sales Manager (Data Centre) based in Fourways. The Sales Manager will be responsible responsible for achieving the Open Access Data Centre sales target by generating new sales and growing Sales. Minimum 5 years' experience in B2B environment with working experience in sales preferably in a a collocation company. Sales manager experience in a Data Centre Telecommunication industry. Microsoft
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery addition, ensures optimal structuring of contact Centre support nationally for optimal blood collections acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders, negotiate ensure that the Contact Centre operating model improves the customer experience whilst delivering an efficient Manages the operational objectives of the Contact Centre nationally, to ensure collections to target, donor
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery addition, ensures optimal structuring of contact Centre support nationally for optimal blood collections acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders, negotiate ensure that the Contact Centre operating model improves the customer experience whilst delivering an efficient Manages the operational objectives of the Contact Centre nationally, to ensure collections to target, donor
deliveries and do orders for stock 3 or more years' experience as a restaurant or hotel manager Must be good as timekeeping is important Market related and experience related