Experience in test planning and strategies
- Quality assurance methodologies
- Coordinating all testing
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- Participating in the preparation of quality assessments, reports, and metrics, formulating
high-quality deliverables for clients
- Applying standards and specialist quality assurance expertise
cross functional partnerships with Fraud, Cost Assurance, IT teams and others to develop and ● implement improvement ● Manage national and international calling underlying carriers including cost analysis and irregularities or disputes from carriers, provide call records or other requested data, and work on resolutions updating product catalogues ● Maintaining and updating call charge rates ● Ensuring that prefix lists are maintained which may arise ● Revenue assurance tasks such as ensuring that cost effective call routes are utilized and
and review meetings to provide input on product quality and readiness for deployment. ● Stay up-to-date best practices and emerging technologies in quality assurance and software testing. ● Provide clear and or related field. ● Proven experience as a Quality Assurance Analyst or similar role in software development
transport and be willing to
Resources, Legal, Office Administration, Automotive, Call Centres, Technical, Hospitality, Insurance, Supply Chain
developers and project stakeholders to deliver high-quality solutions. In order to be considered the following Testing and Quality Assurance: Write unit tests and participate in code reviews to ensure code quality Conduct Conduct testing and quality assurance to identify and resolve defects Documentation: Create and maintain
lasting relationships with customers · Make sales calls and contact both potential and existing customers of 1-2 years outbound sales experience in a call centre · Excellent typing and accurate data capturing
lasting relationships with customers · Make sales calls and contact both potential and existing customers of 1-2 years outbound sales experience in a call centre · Excellent typing and accurate data capturing
consulting activities, where not in conflict with the assurance work delivered.
To guide, coach and assist
in a timely manner.
b)
Compiling good quality audit reports
To confirm findings with management
Performance Area (Objective): Weight: 10%
Quality assurance and Improvement program: Management interaction
internal audit charter, methodology and combined assurance framework and ensure alignment with regulatory
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Combined Assurance Plan
Support the To draft and present the combined assurance plan together
Targets: Meet productivity benchmarks and adhere to Quality and Compliance processes to minimize business risk least 2 years' experience in a Sales Outbound Call Centre, particularly in selling long-term insurance