complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client • You must have a minimum of 2 years in the call centre and administration industry • You must have experience
complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client • You must have a minimum of 2 years in the call centre and administration industry • You must have experience
application support; NetSurIT Cloud operation security centre). Computer builds (standard company build policies) offices across SA (remote configuration). Covering calls for other office facilities such as connectivity office connectivity; phones). Record and analyze IT calls logged and determine patterns to pro-actively assist
you’ll do:
websites, self-service apps, consultants and call centre • Identify emerging member needs and trends, experience and market data to gain insight, and ensure quality control and continually improve processes • Track escalated complaints ensuring these are closed against quality control measures • Stakeholder management • Engage
sales department Answering incoming calls Answering phone calls Answering questions and addressing concerns
sales department Answering incoming calls Answering phone calls Answering questions and addressing concerns
Operational Support:
limited to: 1. Operational Support: Support the Centre with general office management tasks including including reception and facilities. Support the Centre with the ordering of stationery / office refreshments for Assistant's Interaction with individuals at the Centre on a day-to-day basis Develop and maintain good
Responsibilities: Operational Support (10%) Support the Centre with general office management tasks including including reception and facilities Support the Centre with the ordering of stationery / office refreshments for Assistants Interaction with individuals at the Centre on a day-to-day basis Develop and maintain good