visiting customers to assist in sorting out problems). Manage age analysis to acceptable levels. Updating
Familiarity with ITIL processes (Incident, Change, Problem management). Experience with technical documentation
Nagios, Kabana End user support/ Incident-Problem management: ITSM Suite / BMC Remedy or ServiceNow QUALIFICATIONS
incidents and providing input to the end user problem management forum Ad Hoc assistance with projects and Services knowledge Problem tracking tool Technologies Competencies Good people management skills Time management
take Confident interacting with customers Problem solving Manage staff Handle incoming deliveries and do
take Confident interacting with customers Problem solving Manage staff Handle incoming deliveries and do
reporting structure to report relevant problems to management. Manage customer complaints and ensure
reporting structure to report relevant problems to management. Manage customer complaints and ensure
Organisation. Management of people. Problem solving. Time management. Decision making. Accuracy and precision
relationships, problem solving and driving projects to successful completion Managing the design process discrepancies, potential constructiobn problems, etc. Managing project timelines, risks and reporting