the telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract necessary. Ensure staff understands and comply with all call centre objectives, performance standards and policies Act. Daily stand-up's with team members to review calls for the previous day (period), share learnings, process. Review data quality and data completeness of calls and activities performed by the team. Maintain and achieve SLA targets to achieve set benchmarks (e.g. call answer ratio, service level ratio, average hold
customer service skills to fill the role of Jnr-Snr Call Centre Support. Your core role will entail providing
cutting-edge ISP in Joburg seeks a highly ambitious Call Centre Manager with strong intuition and leadership Applicants must have 2-3 years prior experience as a Call Centre Manager in an ISP environment. While we would
medical scheme coverage. We have an opening for a Call Centre Nurse Consultant to join our Clinical team an effective call centre service achieve member satisfaction Responsible for incoming calls from Network costing factors are maintained Ensure that all calls and cases are fully and clearly recorded on the
the telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract ge of Performance evaluation procedures
preferrable) Experience · 5 years experience in a Call Centre environment · 2 years experience in a team
prepaired to do outbound sales in call centre in Afrikaans. Only matric call centre experiance would be advantage clear Must be prepaired to do outbound sales in call centre Must speak fluent Afrikaans Basic plus commission
prepaired to do outbound sales in call centre in Afrikaans. Only matric call centre experiance would be advantage clear Must be prepaired to do outbound sales in call centre Must speak fluent Afrikaans Basic plus commission
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional