Knowledge of ITIL framework (Incident Management, Problem Management, Change Management, Service Management); Excellent problem-solving skills in a cross-functional environment; Strong client stakeholder management; Education
information to solve problems
information to solve problems Must be willing to work shifts High level of Management skills Planning / / Problem solving Ms Office literate Effective Management of team performance
ITIL processes, in particular Incident , Problem Management, Configuration Management Any additional
ITIL processes, in particular Incident , Problem Management, Configuration Management Any additional
Python) - ITIL processes (incident, change, problem management) - Any additional responsibilities assigned preparation and post go-live support - Problem, Change, & Incident Management - Applications Operations support
Python)
- ITIL processes (incident, change, problem management)
- Any additional responsibilities assigned
and post go-live support
- Problem, Change, & Incident Management
- Applications Operations
reporting
Incident & Problem Management: · Establish and maintain incident and problem management processes to In-depth knowledge of incident, problem, change, and release management processes and tools. · Strong technical
Incident & Problem Management: · Establish and maintain incident and problem management processes to In-depth knowledge of incident, problem, change, and release management processes and tools. · Strong technical