1st Line IT Support Engineer (JB4356) Cape Town, Western Cape Hybrid or Remote R18 - 24 000 per month and maintenance. As a 1st Line Engineer, you will be providing technical support across a wide range of
Requirements:
Requirements:
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Telephone Support Replace faulty devices. Provide 1st line support of telephone infrastructure. Asset Management requests. Attend to 1st line AV problems and escalate matters to Lead: Business Support. Reporting Provide
Certifications, experience in a similar role including 1st Line Support, Customer Service, Call Centre experience related certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with
you will be responsible for providing basic 1st line support and assisting in the absence of the First-line
network and telephone
infrastructure (1st line support).
- Proactively monitor network and telephone
- Provide telephone infrastructure (1st line support).
- Offer customer training.
- Provide
for network and telephone infrastructure (1st line support). - Proactively monitor network and telephone calls). - Provide telephone infrastructure (1st line support). - Offer customer training. - Provide customers
/>- Replace faulty devices.
- Provide 1st line support of telephone infrastructure.
Asset Management
- Attend to 1st line AV problems and escalate matters to Lead: Business Support.
Reporting