Interaction with team members, operational and contact centre personnel. Ad hoc analysis, queries and business
Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
team
experience Exposure to user experience design, human-centred analysis and design will be an advantage Knowledge enquiries. Please take note: if you have not been contacted within 14 days, please consider your application
Firewall / Security Experience • Knowledge of Contact Centre Technologies eg. IP PBX, Genesys, Asterisk
Interaction with team members, operational and contact centre personnel. Ad hoc analysis, queries and business
General: o Interaction with ops personnel, contact centre personnel, client and other 3PLs. · Tasks could
Exposure to user experience design and human-centred analysis and design is advantageous. Knowledge apply today. Only shortlisted candidates will be contacted.
Working Experience in the IT industry supporting call centre operations is advantageous Consultant: Tamsyn Best
Years' working experience in Network Operations Centre (NOC) Shift Environment Consultant: Chante Du Toit