Description:
-Client Interaction: As a call Centre agent, you'll be responsible for attending phone, serving as a vital part of our Africa call Centre team.
- Remote Installation and Troubleshooting:
with previous experience in a customer care or call centre role being advantageous.
- High levels of
Leadership
- Maintain a strong focus on call centre metrics such as reducing call volumes, improving
empower customers and reduce dependency on direct call centre engagement
Cost Management and
/>- Identify and rectify inefficiencies within call centre operations, ensuring a streamlined and cost-effective
experience in managing a call centre
- Must have managed a call centre with over 60 agents.
-
software systems, processes and controls used in call centre
- Business Acumen: Effectively manage budgets
seeking Inbound Call Centre Agents for a Contact centre in Johannesburg. Inbound call centre Customer service
Management 5 years management experience in a Call Centre environment Windows 7 proficient (Word, Excel relationship with each individual who is part of the call centre structure. Document performance agreements for
looking for a Call Centre Supervisor to join their team. Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible for the effective management of the Call Centre team whose individuals to become knowledgeable and skilled Call Centre Agents Driving sales and service through partnering EXPERIENCE AND SKILLS REQUIRED: 3 – 5 Years' Call Centre experience preferably in a leadership role Tech Tech savvy with knowledge of call centre systems, customer portals and excel skills Good command of English
We're seeking Call Centre Agents - Johannesburg (Gauteng) . To Sell a range of insurance, financial or Treating the customer fairly. Understanding the call centre metrics and consistently achieving minimum metrics customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete Microsoft Word and Excel. Good typing skills. Prior call centre 6 - 12 Months in a similar role Prior sales experience
care agents for multiple campaigns within our call centre. We are looking for customer care agents for for multiple campaigns within our call centre. Inbound calls from USA customers enquiring about purchasing record Minimum 2 years work experience in a Call Centre Customer Care, claims or insurance sales Additional
About Us We provide a variety of call centre, customer care, sales, claims, administration and office-based uninterrupted support services. We are looking for a call centre customer care team leader/supervisor to join Daily / Weekly / Monthly Monitoring the Floor (Call Centre) Attend Daily / Weekly / Monthly meetings Pull work experience as Team Leader/ Supervisor in Call Centre, Telesales or Customer Care Additional Skills
prepaired to do outbound sales in call centre in Afrikaans. Only matric call centre experiance would be advantage clear Must be prepaired to do outbound sales in call centre Must speak fluent Afrikaans Basic plus commission
prepaired to do outbound sales in call centre in Afrikaans. Only matric call centre experiance would be advantage clear Must be prepaired to do outbound sales in call centre Must speak fluent Afrikaans Basic plus commission