Project Manager L3 - Infrastructure & Data Centre Specialist to join their team in Sandton on a contract related to a move of infrastructure between Data Centres.
Knowledge, Skills and
experience in a Call Centre environment to join their team on a 3 year contract The contact centre service will Telephonic support (both inbound and outbound). Walk-in centre face to face support. Instant Messaging/AI Support
including requirements review/analysis, risk assessment, test planning and execution, as well as project applications and web technologies advantageous Call centre/contact centre experience is a bonus Problem solving
team
Requests Receive and record all calls from our customers Provide initial assessment of all Tickets, attempt first documentation. Recruitment Process CV Assessment Online Assessment including technical, personality and questions (video required) First Interview (online) Second Interview (online) Offer and Contract, subject
Requests Receive and record all calls from our customers Provide initial assessment of all Tickets, attempt first documentation. Recruitment Process CV Assessment Online Assessment including technical, personality and questions (video required) First Interview (online) Second Interview (online) Offer and Contract, subject
leading Contact Centre Solutions & Technology Provider serving numerous contact centres and agents, require project goals. Facilitate workshops, meetings, and interviews with stakeholders to elicit feedback, validate practices, and emerging technologies related to contact centre solutions and enterprise software development. enterprise environment, preferably within the contact centre industry. Strong understanding of business processes approach to problem-solving. Familiarity with contact centre technologies and solutions is advantageous.
employees of all TFG group brands, Distribution centres, Financial Services and the bash team. A Workforce Analyst is accountable to interpret, analyze and assess the workforce processes and metrics. WFM analyst maintenance - incident logging and product support calls and managing background jobs (adding/creating jobs Business Process Modeling (BPM) Enterprise Readiness Assessment Perform Gap Analysis Human resources systems employees of all TFG group brands, Distribution centres, Financial Services and the bash team. A Workforce
employees of all TFG group brands, Distribution centres, Financial Services and the bash team. A Workforce Analyst is accountable to interpret, analyze and assess the workforce processes and metrics. WFM analyst maintenance - incident logging and product support calls and managing background jobs (adding/creating jobs Business Process Modeling (BPM) Enterprise Readiness Assessment Perform Gap Analysis Human resources systems employees of all TFG group brands, Distribution centres, Financial Services and the bash team. A Workforce