Strydompark (Randburg) is looking for Outbound Call Centre Agents to join their team You are comfortable importantly, you believe in yourself Join our team to experience exceptional training, mentoring and professional You will be responsible for conducting outbound calls to engage with prospective clients, ask qualifying provided by the company Previous experience in outbound call centre roles or sales environments will
approximate 6 people. A strong background in a call centre is a basic requirement, along with a background Team Leader / Customer Service experience in a Call Centre Experience doing quality control in a telesales telesales environment - Listening to calls and Providing coaching and guidance to members of team Scripting team members Experience in Team management/ leading a team / coaching people Experience doing customer satisfaction calls and handling customer complaints Experience in booking appointments including experience in
from customers, assisting with complex service calls, technician support, queries around parts.
for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission management 5 years' work experience in a client service environment Must have experience within the medical medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
management
Call Centre Campaign Manager Randburg (outsourced business process with a focus on credit management)
Required management)
Required Skills and experience:
Legal Collections experience beneficial.
and eCommerce experience Banking regulations and industry experience 2 - 3 years' experience in Fraud Risk Risk Experience dealing with customer / merchant complaints Experience managing teams and shifts Relevant
Business Management 5 years management experience in a Call Centre environment Windows 7 proficient (Word relationship with each individual who is part of the call centre structure. Document performance agreements for expectation. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct monthly performance
Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful or related field. 5 Years' management experience in a Call Centre environment. Computer Literacy (MS Office platforms & complaints handling. Knowledge of Call Centre Management systems. Very good writing skills relationship with each individual who is part of the call centre structure. Document performance agreements for expectation. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct monthly performance
approximate 6 people. A strong background in a call centre is a basic requirement, along with a background Team Leader / Customer Service experience in a Call Centre Experience doing quality control in a telesales telesales environment - Listening to calls and Providing coaching and guidance to members of team Scripting team members Experience in Team management/ leading a team / coaching people Experience doing customer satisfaction calls and handling customer complaints Experience in booking appointments including experience in