for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
OF DUTIES : Handle telephone queries. Record all calls received. Attend to all claims queries received
relationships with insurance companies, brokers and assessors.
for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
administrative duties
Internal admin support Internal communication to call centre Adhoc duties The post Administrator appeared
by discussing client requirements either via call centre or over e-mail advising on suitable options in to payment processes. Maintain high levels of quality and productivity by managing workload and meeting reduce errors and losses and take pride in your quality of work. Offer world-class service. Develop a culture
by discussing client requirements either via call centre or over e-mail advising on suitable options in payment processes.
Maintain high levels of quality and productivity by managing workload and meeting reduce errors and losses and take pride in your quality of work.
Offer world-class service.
Develop
years' experience in administration industry. Call centre experience would be beneficial. • Knowledge of Excellent verbal and written communication skills • Quality driven • Ability to pay attention to detail as
years' experience in administration industry. Call centre experience would be beneficial. • Knowledge of Excellent verbal and written communication skills • Quality driven • Ability to pay attention to detail as