guidelines for technical and escalated enquiries and complaints . Analysing data and making data driven decisions
ted customer queries, disputes, and customer complaints
Assess whether targets have been achieved
calls from customers, dealing with queries and complaints. Reading and responding to emails and uploading
general enquiries account level screen prints for complaints / enquiries document retrieval and review of
general enquiries account level screen prints for complaints / enquiries document retrieval and review of
stakeholders.
relevant stakeholders. Resolve client queries and complaints. Liaise with all internal departments and stakeholders
customer journey to all players by dealing with complaints and payment escalations
Perform risk assessment
taking appropriate action to prevent future complaints. You will also strive to continuously improve